Shipping Policy
DELIVERY POLICY
We aim to complete deliveries of locally sourced products within 7 to 15 business days. For pre-orders and overseas purchases, lead time will be between 30 to 60 days. Should any delays arise, we will communicate updates during our Live Stream sessions or inform you directly through our customer service team.
In situations where AL Mall is unable to fulfil an order due to unforeseen circumstances, we will resolve the matter in the following order of priority:
- Provide a new estimated delivery date
- Offer an exchange for an item of similar value
- Issue a full refund via the original payment method
We are not responsible for failed deliveries caused by incomplete, incorrect, or missing information provided by the customer. It is the customer’s responsibility to supply complete, accurate, and truthful information, including delivery address and contact details, to facilitate the delivery process.
1) Delivery Fee Payable
A delivery fee may apply, covering the logistics costs charged by the supplier or delivery service to transport the items to your specified address.
Each Live Stream session will state specific free delivery conditions (if applicable) in the caption of our Facebook Live post. Unless these conditions are met, the delivery fee remains payable by the customer.
2) Unpaid Delivery Fee
Customers are required to pay the delivery fee applicable for each Live Stream session unless free delivery terms are satisfied. AL Mall will not dispatch the product if the delivery fee remains unpaid.
We will attempt to contact the customer three times via Facebook Messenger to arrange delivery fee payment. If there is no response after these attempts, AL Mall reserves the right to retain the product. The product will not be delivered until the customer responds.
If the customer either refuses to pay or remains unresponsive for 14 days after the last contact attempt, AL Mall reserves the right to resell the product to another customer to mitigate potential losses from unclaimed items.